Refunds & Returns

All SALE items are FINAL SALE. No returns or exchanges.

Underwear is an intimate item of clothing worn next to the skin. For hygienic reasons, it cannot be resold once it has been tried on; as such, most lingerie and underwear stores will not usually accept returns of undergarments.

Please contact us at regarding any issues you have. You will need to pay for the return’s postage, restocking fee and postage of the new item. We offer low prices on all of our products and cannot therefore provide free exchanges.

Unfortunately, we cannot accept returns for a refund or exchange for different style items.

Defective Items

If you feel you have received a defective item, please email us at In your email please reply with your name, order number, details of the defect, and some pictures of the defective item.

Sale Items

Unfortunately, we cannot accept items that are purchased from our store that are on sale for return.

A Note on Frequent Returns

Though we are flexible with returns, there is a point where we will not be able to accept them when/if a pattern of frequent abuse of returns is recognized by our staff. Mr Jockstrap also reserves the right to no longer accept returns from customers who abuse our return policy.